Refund/Return Policy

Items are entitled to be refunded or returned based within a 7 day window from receipt of product. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Complaints

Any complaints about items or sellers may be sent to sales@kranedesign.com. We will do our part to work in pursuit of an amicable resolution for both the customer and seller. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.